Shipping & refunds

Updated October 30, 2026.

Delivering an order

We use domestic standard post in Canada and the US. Prices include both postage and taxes.

We expect to ship within a week of ordering, without fixed batch dates. Arrival depends on the postal service, and we don't have exact estimates at this time. Order notices aren't shipping confirmations.

For each shipment we use the recipient's account shipping details, which recipients can update before we send coffee.

Troubleshooting an issue

If we expect to miss the mailing estimate, we'll contact the purchaser with a revised estimate and a choice to wait or receive a full refund.

If we can't fulfill an order, we'll also refund the purchaser in full.

For missing or damaged deliveries, please let us know what happened and include an order reference if so welling. We'll arrange a replacement.

We don't offer cancellations or returns for a change of heart.

Reaching our inbox

Email hello@maintainers.coffee or leave a message at (415) 338-9436.